Dynamic L&D Specialist with over 15 years of experience in designing and creating engaging eLearning, ILT, video, and Game-Based Learning solutions. Skilled in developing innovative technical training programs for corporate technology teams, as well as professionals in the defense and public safety sectors. Adept at cross-functional collaboration with multi-level stakeholders and SMEs to ensure the delivery of appropriate learning solutions with measurable results.

 

EXPERIENCE

  Netflix, Inc. • eLearning Specialist

  April 2021 - September 2024

• Managed the Partner Learning Program, including all technical training for Netflix Engineering partners worldwide.

• Drove migration of learning content from an external LMS into corresponding technical documentation pages, creating a
  unified “docs and learning” experience with custom reporting, as well as saving over $100K annually.

• Actively researched and pitched new learning content topics to stakeholders and SMEs, resulting in the end-to-end
  creation of over 50 new embedded learning and development titles.

 

  Netflix, Inc • eLearning Specialist (Contract via Pro Unlimited)

  September 2019 - April 2021

      (Contractor @Netflix w/ Partner Enablement team)

• Collaborated with stakeholders and SMEs for needs analysis to create appropriately focused and timed eLearning
  solutions for external partners worldwide, reducing international travel needs for ILT by over 75%.

• Responsible for the full lifecycle of training media in the Partner Learning Program for the Partner Enablement team.

• Oversaw LMS administration for learners in over 100 external partner companies, as well as internal new hires in Netflix
  engineering and payment integrations teams.

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  Netflix, Inc. • Sr. eLearning Developer

  July 2016 - August 2019

• Developed story-based and gamified eLearning modules for customer service agents in 15 call centers worldwide with additional focus on localizing content for different cultural and linguistic needs.

• Integrated custom interactive animations and xAPI statements into learning modules, extending off-the-shelf media and assessment solutions with innovative and engaging functionality.

• Enhanced reporting and analytics by implementing a custom LRS and Tableau solution, measuring key metrics to drive data-informed design and decision-making.

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  Defense Language Institute Foreign Language Center  • Graphic Designer / Illustrator (Contract via SNAP, Inc.)

  December 2015 - July 2016

      (Contractor @Defense Language Institute)

• Designed and created keyword illustrations for the Headstart2 Online Language Learning Resource.

• Integrated imagery into the training application for SCORM-based quizzing & reporting.

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  Clapham Games • Independent Game Developer

  June 2014 - July 2016‬

• Focused on end-to-end mobile game production, including design, development, and artwork.

• Designed game-based learning and digital content for external clients.​​

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  Center for Homeland Defense and Security • Lead Game-Based Training Designer‬ (Contract via VRC Corporation)

  March 2007 - February 2014‬

      (Contractor @Center for Homeland Defense and Security)

• Created artwork and designed gameplay for multiuser game-based learning solutions to facilitate education and
  cross-discipline collaboration for critical issues affecting Homeland Security.

• Developed custom workflows and data for centralized, PostgreSQL-driven virtual environments and slippy maps

• Designed, presented, and produced training videos for multiple topics in collaboration with university professors.

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  Naval Postgraduate School - MOVES Institute • Research Associate / Creative Lead

  March 2007 - February 2014‬

• Designed and created artwork for multiuser game-based training solutions to facilitate both education and cross-discipline collaboration for critical issues affecting Homeland Security.

• Developed custom workflows and data for centralized, PostgreSQL-driven virtual environments and slippy maps.

• Designed, presented, and produced training videos for multiple topics in collaboration with university professors.

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  Bethesda Softworks • Senior Game Artist

  February 2004 - March 2005‬

• Responsible for researching and 3D modeling and texturing of all IHRA race tracks and environments.

• Designed and developed several additional fantasy track environments on bonus levels.

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  Mine Shaft Entertainment  • Senior Game Artist

  February 2004 - March 2005‬

• Responsible for designing and developing concept game art, level design, and asset creation in a startup company.

• Designed and built hundreds of 3D models, environments, and animations to share with potential investors.

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  Pacific Coast Power & Light  • 3D Game Artist

  July 2001 - April 2003

• Responsible for researching and 3D modeling and texturing dozens of Motocross race track environments.

• In charge of level design and development for additional fantasy track environments on bonus levels.

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  Silicon Entertainment • Art Director

  February 2004 - March 2005‬

• Led the research and development of all licensed NASCAR cars, tracks, and racing environments for the location-based “NASCAR Silicon Motor Speedway” racing simulator.

• Created marketing artwork, videos, and in-store posters and banners for interior design and promotional needs.

• Designed all vector artwork for physical car decaling and worked with external partners for final execution.

• Worked with engineers to create and sync 3D visuals with physical simulation haptic feedback.

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  Silicon Entertainment • 3D Game Artist

  February 2004 - March 2005‬

• Modeled and textured licensed NASCAR cars and racing environments for the location-based “NASCAR Silicon Motor Speedway” racing simulator.

• Created marketing artwork, videos, and in-store posters and banners for interior design and promotional needs.

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SKILLS

• Agile Project Management, eLearning Development, Certification & Assessments, Data Visualization, Instructional Design, Game-Based Learning, Gamification, Learning Analytics, Learning Experience Design, Learning Management Systems, Media Creation, Needs & Gap Analysis, Program Management, Simulation Development, Storyboarding, Technical Training, Training Video Production & Editing, Voice-Over Recording, Whiteboard Explainer Videos

•  Adult Learning, Adaptability, Creative Problem Solving, Critical Thinking, Cross-functional Collaboration, Instructional Design Methodologies, Iterative Design, Lifelong Learning, Partner Enablement, Self-Motivation & Initiative, Stakeholder Management

• Adobe Creative Cloud Suite, Adobe Captivate & Learning Manager, Articulate 360, Blender, Camtasia, Doodly, Google Suite, Jira, Lucid Chart, Maya, Microsoft Office, SCORM, Slack, Tableau, Unity, Visio, xAPI

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EDUCATION

  California State University, Chico •  Bachelor of Science in Instructional Technology & Computer Graphics • 1998

 

VOLUNTEER WORK

  Tierra Pacifica Charter School • Classroom Aide & Science Electives Teacher

  BSA Troop 618 • Merit Badge Counselor & Troop Advancement Chair